What Shipping Methods Are Available?
We will use UPS, DHL, EMS, etc. to quickly send the goods to you.
How Long Will It Take To Get My Package?
We kindly ask about 2 – 4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the delivery information.
Flat Rate Shipping: 5 – 7 business days.
Total delivery time= Processing time + Shipping time.
What Payment Methods Are Accepted?
We support PAYPAL and Credit Card payments.
PAYPAL provides you with a strong and secure payment guarantee, so you can return your refund quickly and easily.
How do I place an Order?
Once you have registered your membership, you can add the item to your shopping cart, pay with PAYPAL or a credit card, and wait for the item to arrive.
How Can I Cancel Or Change My Order?
You can cancel your order at any time after you place your order. You can also contact the customer service in the lower right corner of the page, we will cancel it for you and return the money to your account.
Do I need an account to place an order?
You can place an order without registering an account.
How Do I Track My Order?
You can also log in to our website and view the courier information in “My Account” – “Order”.
Returns & Exchanges
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
3. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
4. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
5. We do not accept returned items that were sent back by you directly without checking with us first.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7.If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.